Hi Tina , I was very disappointed to read your review and to see you you were unhappy with your service here in Heatwise. As a company that is 36 years in business the last thing we would do is intentionally upset any of our customers and if you feel we did I apologise whole heartedly but I must explain our side of this matter. You purchased a stove that when your payment was received we did not have in stock.There was a cross over in sales and unfortunately the last stove we had here was actually paid for prior to your payment and being held for another customer. When our salesperson contacted our purchasing department he was told that we did not have any more at this price in stock but even worse that the manufacturer had none and would not have one for weeks. We were then informed that the stoves had increased by over 500 euros since we had purchased them previously. Unfortunately we are facing daily increases in the price of all products and at this stage it is impossible to keep up with them. Steel - Copper - Plastics have all risen by over 50% since the 1st of January and there are more increases following every day. Our Salesperson did what he thought was the correct thing and refunded your money immediately as (A) we did not have a stove to give you and did not even have an exact date when we would have one and (B) the price increase was so large we could no longer supply the stove at the price advertised. I know this does not get you the stove you wanted and believe me the last thing I ever want to do is refund money because we don't have something in stock but our salesperson wanted to get you your money back as quick as possible. I hope this explains in a little detail the dilemma we faced and that the only action we could take was a full and expedient refund. Sincerely - Michael Daly - Managing Director - Heatwise.