J COLEMAN, Midleton

I bought a pair of clarks for my son and I brought them back less than four months old as they ripped.He said they were faulty and he would give me another pair, my son tried on another pair and when he handed them to me he said Iinneed to charge you €23 as Clarks would take that in to account.I stupidly paid him the money.I rang Clarks they said they would have given a full refund or exchange but I did except his offer.I have bought all my sons shoes here as he can only wear wide fitting shoes.So for the sake of him not begin a professional business man and taking €23 off me which he will get back from Clarks he has lost out at least €200/300 a year as I would never purchase in this shop again.

I can outright say that this is a poor choice to buy from: I bought safety boots for the upcoming work, and after having a bit of measurement wear, the steel toe was squeezing my toes, cutting into them. That and I am used to walking on a heel, and the boot had a completely round heel, making for an overall counterintuitive experience. I generally would not have a problem with this at all, not every foot is the same, but after I came to get a refund (two or three days after the purchase), I was rejected on the grounds that it had some traces of grass on them and they were "worn" and claimed he only accepts refunds only IF it is a factory fault on the footwear. Hold on, but factory flaws can be easily identified while in the shop. His part of the job AS a salesman should be (and I say "SHOULD BE" because apparently he does not even care what he brings on the storefront) proofing the footwear. The boots themselves are in a pristine condition. Sole is not worn, no part has stained dirt or scratches on them, nothing is torn or with damage on them. I would have understood if he would have asked me to clean the grass off them, okay, not a problem, after all, otherwise they are in the same condition as I bought them. I would have understood if he would have suggested me to try out a different pair of boots, which would be more acceptable for my foot, I would have paid the extra while making the exchange, but nope, he quite literally says, that if you paid for it, it's your own d*** fault. I have not encountered this poor refunds policy anywhere. ANY, literally ANY other shop would have been suggesting either exchange or accepting for a refund, for boots which were not damaged, and even in some specific cases, when damaged. People say that supermarkets have bad refund policies, but I never had a problem with anything from a supermarket. So, I'll just stick to supermarkets. I could never recommend this shop.