Abbey House B&B, Wexford

AVOID: I'm afraid the service was so extremely poor that we didn't even manage to stay here and we have been left seriously out of pocket. 1. We Emailed and then telephoned with dates. 2. We were engaged in back and forward communication by Email. 3. There appeared to be a change of heart from Georgina today (24th July 2022) who actually provided us with a list of things that might put us off (I just initially put this down to decent customer service) including the rooms being on the second floor, small rooms, hinted at her own price being prohibitive and that we'd have to travel from Dublin Airport to Dublin railway station. All of which we had covered and in fact she was particularly cheap. Unperturbed by this, Georgina then told us she could only cover some of the dates that we needed accommodation. Why didn't she just say whether she could or couldn't accommodate in the first place? 4. What changed 3.(above - that we thought that this was good customer service) was that I mentioned vaping, she said she did not like it, I said I'd be happy to vape outside as long as there was somewhere to go when I wanted to and she cancelled altogether on us. It was clear that something changed and I suspect someone in the family put in an unfair bad word about us as it was inconvenient for them to have us hosted in Wexford or, she had a longer booking than 10 days offered which I suspect would be extremely unlikely. Georgina had turned down our booking worth €1,100. If she was concerned about being paid such a significant amount she could have asked for payment up front or, reasonably a deposit (and she must have been aware of the lack of other b and b accommodation owing to the summer months that would bring down the level of risk for her of us not turning up there - if we were going to stay with family instead then we would never had booked a b and b in the first place - Georgina must have realised that this bed and breakfast was the most competitive). If the shoe had of been on the other foot, we would have told anyone making malicious comments about a customer where to go and we would have gone the extra mile for the customer out of sheer sympathy. No decent person acts with such malice (if this is what happened as I suspect). I should point out that we had not paid the b and b at this stage but she was quite aware that we had booked and paid for flights and trains (these cost us nearly £500). A message to the B and B - I hope that you seriously consider the negative affect that you have had on us financially. You were not to know how much money we had or whether we would lose out significantly. Also, you were not to know if either of us had disabilities and how much your actions could affect us. We both in fact do have disabilities and I am also a full time Carer to my Brother who was also planning on staying with you. The stairs would not have, however, been an issue (regarding one of your "prohibitive points". As it happens, we have cancelled a booking in Dublin (at no cost) (and another to deal with days that she wouldn't cover (at no cost)) for the final leg of our planned holiday. However, we are able to adjust our airline tickets for free and our rail tickets are adjustable for free (but we can't get either refunded) and, if we claim on our insurance for them, we lose our ability to claim a refund on around £250 worth of insurance that we'd still be entitled to a refund on. We have now found out that Wexford is not going to bring down the summer prices so we effectively can't now afford any accommodation as obviously we will not be booking with this bed and breakfast again and we are stuck with at worst £750 losses, at best around £250 all because this guest house clearly did not want our custom and acted wholly unethically.